You will encounter the message “Your device is offline, try a different sign-in method” as soon as you start your computer. Usually, re-entering the password is enough to fix the problem, but if things don’t go that way then there’s a bigger problem that’s causing the problem.
1. Check login information
Before taking a closer look at how you can fix the problem, make sure you’re entering the correct credentials. Maybe you’re entering your old password out of habit, that’s why Windows shows an error.
2. Verify Microsoft Server Status
Chances are you don’t have a problem but Microsoft is repairing or doing some maintenance work on its servers. You can check on the Microsoft website if the server is up and running or if there are any issues that need to be fixed.
3. Reset network settings
4. Update network driver
5. Use a local account
6. Edit Windows Registry
- Press Win + R to open the Run dialog box.
- Type regedit and press Enter.
- In the Registry window, go to Computer > HKEY_USERS > DEFAULT > Software > Microsoft >
- IdentityCRL > StoredIdentities.
- Remove the problematic subkey under StoredIdentities.
- Restart the computer.
7. Start the computer in Safe Mode
If Windows stops showing the “Your device is offline” error, you must manually check the list of installed apps and remove the app that might be causing the problem.
